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Introducing the world's first
"swiss-army knife"
of your IT Service Delivery

Full set of modules that empowers your IT Service Delivery

Autonomous service delivery

Revolutionizing IT Service Delivery by introducing world’s first autonomous service delivery AI based robot. We are making Artificial Intelligence accessible for any organization with Adam Intop, analysing Customer Requests, automatically diagnosing and resolving different issues every day.

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Platform that integrates 14 modules for full service management

Protect and grow client`s businesses with Optimum Desk platform, a flexible set of 14 MSP solutions. Optimum Desk guarantees a better customer satisfaction, better SLA, reduced risks, higher service availability, great efficiency and an enhanced productivity.

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Innovating on each ITSM component

Optimum Desk manages IT assets life-cycle by delivering superior IT Business Management Services for modern companies like: ITAM, SAM, RMM or ITSM Empowering companies with the right set ITSM in order to identify the issues, every customer receive the right solution fast and easy.

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A unique blend of endpoint agent software and cloud management platform

The Customer Interaction Endpoint Agent Software is designed to get troubleshooting done faster and easier. Each user of endpoint agent will receive a personalised customer service based on a full context experience.

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Autonomous service delivery

Our AI based analyst, also known as Adam Intop, is a software agent we have designed to simplify the job of your technicians and make it more efficient to increase MSP’s performance.

The 10 +1 tasks for autonomous customer support service:

  • Analysing Customer Requests
  • Picking-up where AI routine is Trained
  • Request Computer X-Ray and CT from Device
  • Analyze and Match with User Request
  • Send Resolving Routines
  • Execute resolving routines (with Screen Show)
  • Send New Computer X-Ray and CT from Device
  • Compare and Confirm
  • Request Customer Confirmation
  • Close or Escalate
  • Go the extra mile if found additional Proactive Computer Setup Interventions (one per request)